FM:Systems created this playbook to help you think through employee health and business continuity issues, including how to use workplace management solutions to plan for and manage a safe, healthy and productive workplace. Featured in this Resource…
The drop in workplace use driven by the COVID-19 pandemic has resulted in a universal inquiry into the future of the office. As one of several contributions to this conversation, FM:Systems recently sponsored the work of CoreNet Global Hackathon Grou…
For the past twenty years, the idea of the office has been undergoing change. Driven by technology, the ability to work anytime, from anywhere has freed us from the traditional constraints that dictated where work was performed. By late 2019, concep…
Start planning your return and recovery with the 2021 Workplace Planning Guide. This interactive workbook will give you practical guidance on creating your workplace strategy. What’s included: Free downloadable templates Additional planning res…
Every customer and employee journey has changed in 2020. There is almost nothing that can’t be done online anymore. Look at Amazon’s smashing third-quarter earnings results: $96 billion and profits that more than tripled! Download the…
The contact center is designed to support customer outreach and resolve issues while driving first-call resolution and case closure. The digital channel is designed to help customers self-service, transact, and be on their way. Both channels are foc…
The world of employee experience has radically changed. According to leading global industry analyst, Josh Bersin, this change is forcing a new model for how organizations engage, understand, and act on employee feedback in real-time. This evolution…
Mining insights across billions of unique customer journeys using traditional methods and tools has been slow, costly and near impossible. With artificial intelligence, companies can now answer key customer questions at a fraction of the cost and fa…
CRM platforms are relieving time burdens for sales associates, to get them back into the hand-to-hand combat of personalized sales. By integrating your CRM tools with a CPQ solution you can automate and professionalize that personal engagemen…
No one HRIS solution is the same as another. And unfortunately, sometimes they can be more of a burden than they are helpful. Whether it’s poor user experience (UX) or …
