The need to drive more content faster for better digital experiences is growing. But often companies find their current CMS isn’t powering their goals forward fast enough. Headless CMS is gaining popularity over traditional solutions, but not all ar…
Customers engage with your brand over many channels, and it’s tough for one platform to cover everything. Moving to a composable architecture driven by MACH (Microservices, API-first, Cloud-native, Headless) technologies is the key to overcoming the…
A new Total Economic ImpactTM study conducted by Forrester Consulting on behalf of [24]7.ai can help answer that question. You’ll learn how analysts measure the ROI on customer service AI and automation. And you’ll discover why enterpr…
Many companies think the transition between their automated systems and human agents is seamless. Yet, nearly 9 out of 10 customers disagree. This is just one of many data points that paint a disturbing picture. The quality customer service that com…
Messaging is the future. It’s already changing the way we interact with friends, coworkers, and the companies with which we do business. Many businesses are integrating messaging into their communication strategies and it will soon become the pri…
Businesses spend $1.3 trillion on 265 billion service calls each year. And 53% of companies expect that to continue, or increase, over the next two years. Organizations now hope they can automate customer service to reduce call center costs while also …
2020 has been a watershed year of eCommerce, and the trend will continue in 2021. Retailers are making online personalization and customer engagement a priority to become the preferred destination for the digital shopper. If you’re getting ready …
2020 has been a watershed year of eCommerce, and the trend will continue in 2021. Retailers are making online personalization and customer engagement a priority to become the preferred destination for the digital shopper. If you’re getting ready …
A new Total Economic ImpactTM study conducted by Forrester Consulting on behalf of [24]7.ai can help answer that question. You’ll learn how analysts measure the ROI on customer service AI and automation. And you’ll discover why enterpr…
Many companies think the transition between their automated systems and human agents is seamless. Yet, nearly 9 out of 10 customers disagree. This is just one of many data points that paint a disturbing picture. The quality customer service that com…
