Top 10 Legacy IGA Challenges

Many businesses still rely on manual or homegrown processes to manage identity and access for the enterprise. Everyone looked IGA as a back-office processes, investing millions of $$ in support. This scenario is changing dramatically, and with the e…

Does Brexit mean CXit?

2020/21 will remain memorable for the disruption caused by COVID-19 and most probably Brexit. Contact centres have already been tested in terms of a frenzied pivot to homeworking and coping with significant fluctuations in customer demand. Digital f…