The coronavirus pandemic has forced the unexpected: work-from-home arrangements in industries that aren’t traditionally done from home. Even employers that were historically against the idea have been forced to come around. And, unlike most work-…
The world of employee experience has radically changed. According to leading global industry analyst, Josh Bersin, this change is forcing a new model for how organizations engage, understand, and act on employee feedback in real-time. This evolution…
The contact center is designed to support customer outreach and resolve issues while driving first-call resolution and case closure. The digital channel is designed to help customers self-service, transact, and be on their way. Both channels are foc…
The digital revolution hasn’t just changed how people learn; it’s been reshaping the modern workplace for 2 decades now. By evaluating the maturity of your L&D organization, you can pinpoint the level of effectiveness of your current learn…
Mining insights across billions of unique customer journeys using traditional methods and tools has been slow, costly and near impossible. With artificial intelligence, companies can now answer key customer questions at a fraction of the cost and fa…
Download the report to learn: The biggest point-of-purchase challenge facing merchants is security. The biggest opportunity for the point-of-purchase/buying experience is moving beyond EMV insert and magnetic stripe cards to contactless and digit…
Today’s digitized consumers are on the move and expect to pay in ways that fit the way they live across all channels. With a single platform, FreedomPay Next Level Commerce™ platform enables hospitality providers to globalize their technolo…
It might seem that private insurance can be of little help in addressing climate change. There’s concern that for-profit insurers won’t want to insure risky properties, and that individuals won’t have the wherewithal to buy insurance …
Download Streetbees’ report on the relationship between consumers and insurance brands, including: What consumers really think of insurance and the companies that provide it How to target younger audiences and create meaningful conn…
First, President-elect Biden plans to respond to the COVID-19 pandemic. Next, he wants to enhance health care through the ACA. Then, there are dramatic differences in how he will approach human capital issues such as foreign workers, wage and hour rule…
