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February 2021

Enterprise IT / IT Operations

Demystifying Self-Service & Case Deflection

Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your support community. Hence, support communities which have been successful in bringing …

Enterprise IT

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications

According to a recent survey by Fortune, over 75% of the top 500 CEOs in the world believe that the current crisis has accelerated the pace of technological transformation. Every job function across the globe has had to adapt and evolve with this dynam…

Enterprise IT

Cognitive Search: The Missing Chapter in Your Chatbot Story

Chatbots were once touted as the heroes of the on-demand economy and quick service interactions. They were considered futuristic and an asset for B2B enterprises. The enthusiasm, it seems, was premature and their success rate continues to be a matter o…

Enterprise IT

AI-Enabled Knowledge Management & Support: A Rubrik Case Study

Fortune 500 companies lose at least $31.5 billion a year by failing to share knowledge, according to International Data Corp. (IDC). And according to TSIA, 74% of organizations estimate that effective knowledge management disciplines increase compan…

Enterprise IT / Featured Tech / InfoTech

Double Win: Transforming Customer & Employee Experience with AI

While the importance of a seamless, personalized, and relevant experience across channels is clear to all business leaders, reducing agent and customer effort at every touchpoint requires a focus on strategy, processes, and technology. Cognitive techno…

Enterprise IT / Featured Tech / InfoTech

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications

According to a recent survey by Fortune, over 75% of the top 500 CEOs in the world believe that the current crisis has accelerated the pace of technological transformation. Every job function across the globe has had to adapt and evolve with this dynam…

Enterprise IT / Featured Tech / InfoTech

The AI Dream Team: Future-Proof Your Customer Service Strategy With Cognitive Search & Applications

According to a recent survey by Fortune, over 75% of the top 500 CEOs in the world believe that the current crisis has accelerated the pace of technological transformation. Every job function across the globe has had to adapt and evolve with this dynam…

Enterprise IT / Featured Tech / InfoTech

Cognitive Search: The Missing Chapter in Your Chatbot Story

Chatbots were once touted as the heroes of the on-demand economy and quick service interactions. They were considered futuristic and an asset for B2B enterprises. The enthusiasm, it seems, was premature and their success rate continues to be a matter o…

Enterprise IT / Featured Tech / InfoTech

Cognitive Search: The Missing Chapter in Your Chatbot Story

Chatbots were once touted as the heroes of the on-demand economy and quick service interactions. They were considered futuristic and an asset for B2B enterprises. The enthusiasm, it seems, was premature and their success rate continues to be a matter o…

Enterprise IT / Featured Tech / InfoTech

AI-Enabled Knowledge Management & Support: A Rubrik Case Study

Fortune 500 companies lose at least $31.5 billion a year by failing to share knowledge, according to International Data Corp. (IDC). And according to TSIA, 74% of organizations estimate that effective knowledge management disciplines increase compan…

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