This competitive analysis report from SelectHub is based on expert evaluations, user interviews, and RFI data provided by the vendors for actual selection projects. Find out which Cloud ERP system is best. This report gives you: Analysis of th…
Did you know that 41% of consumers see no value in interacting with chatbots? While there are no doubts about AI’s ability to scale customer interactions and save costs, lack of an outcome-driven strategy and poor implementation can often hind…
The last year was a hard one, but we’re not out of the woods yet. A downturn is imminent, if not already here. And it would help if you were ready for it. The readiness involves changes to your customer service operations that you never thought about, …
Freshworks’ Buyers’ Guide for Customer Service Software defines the fundamental principles behind the software purchase decision, addressing the needs of each stakeholder involved. It aims to tackle the issues mentioned above and make the purchasing pr…
Freshworks surveyed 300 customer service leaders in the United States to understand shifting trends in customer service, priorities for contact centers, and predictions for the next year. Download ‘The New CX Mandate’ report to discover:…
An effortless and productive customer service strategy rests on these 4 pillars of engagement: Anywhere engagement – Convenience is key. Engage customers wherever they are, on their terms – be it on the web, mobile, social media, or on their favo…
Is your company missing out on the benefits of upskilling non-technical workers? It’s a common oversight—and a mistake you don’t want to make. When employees understand automation, visualization or agile project management, they can b…
Most business leaders agree upskilling is essential to business success. But when should you do it? What’s the most effective approach? Which skills will be the most valuable to your organization? Professionals have identified three key focus are…
Looking to build and scale a drone inspection program? Learn how Skydio can make your program safer, more effective, and more efficient. Skydio recently announced the X2, an enterprise family of drones, and accompanying software packages: Autonomy Ente…
Place abstract here. Max is 2000 characters. Request Free!
