Is your company missing out on the benefits of upskilling non-technical workers? It’s a common oversight—and a mistake you don’t want to make. When employees understand automation, visualization or agile project management, they can b…
Most business leaders agree upskilling is essential to business success. But when should you do it? What’s the most effective approach? Which skills will be the most valuable to your organization? Professionals have identified three key focus are…
Getting the enterprise ready for the future typically includes significant investment in new technologies. But it also requires making sure your organization has the right skills to make the most of these technologies. Which skills will be needed most …
How do you judge the success of an enterprise learning platform? If you focus on how many people use it, you’re only seeing part of the picture. Just because employees are consuming educational content doesn’t automatically mean that you&rs…
How do you judge the success of an enterprise learning platform? If you focus on how many people use it, you’re only seeing part of the picture. Just because employees are consuming educational content doesn’t automatically mean that you&rs…
The ever-changing expectations of consumers and the increased importance of personalized customer experiences has led to a growing interest in Location-Based Marketing (LBM). LBM bridges the gap between e-commerce and in-store customer behavior, enabli…
Did you know that 41% of consumers see no value in interacting with chatbots? While there are no doubts about AI’s ability to scale customer interactions and save costs, lack of an outcome-driven strategy and poor implementation can often hind…
The last year was a hard one, but we’re not out of the woods yet. A downturn is imminent, if not already here. And it would help if you were ready for it. The readiness involves changes to your customer service operations that you never thought about, …
Freshworks’ Buyers’ Guide for Customer Service Software defines the fundamental principles behind the software purchase decision, addressing the needs of each stakeholder involved. It aims to tackle the issues mentioned above and make the purchasing pr…
Freshworks surveyed 300 customer service leaders in the United States to understand shifting trends in customer service, priorities for contact centers, and predictions for the next year. Download ‘The New CX Mandate’ report to discover:…
