An E-tailers Guide to Delivering User Experiences That Drive Sales
The decade saw e-stores open at a breakneck pace. It’s estimated that the e-commerce industry has blossomed to 24 million online stores. However, only 650,000 generate...
Search-Aided Bots: The New Customer Service Aficionados
While 80% businesses want chatbots by 2020, many are still unsure about their bot success. Companies struggle to connect bots to relevant knowledge bases owing to the customizations...
Ultimate Guide to Achieving Resilience in Your Distributed Workforce
The COVID-19 pandemic forced organizations across the world to transition their workforce to a remote work environment overnight, disrupting processes and workflows and creating...
2021 Technology Spending Intentions Survey
All respondents were personally responsible for or familiar with their organizations’ 2020 IT spending, as well as their 2021 IT budget and spending plans, at either...
How IT & Security Teams Can Be Ready For 2021 and Beyond
Research conducted by Moor Insights & Strategy reveals that over 80% of companies will offer more flexible workplaces post-pandemic, and over 70% of employees will take...
Forrester Consulting: Strained Relationship Between Security and IT Ops Teams Leave Businesses at Risk
Despite investments in teams and tools, organizations still struggle with visibility gaps across their IT environment, organizational silos and broken workflows that leave...
Cognitive Search For Better Self-Service: 10 Secrets No Vendor Will Tell You
As businesses are becoming more and more data-driven, knowledge has become an important asset for any organization. And since the knowledge in a firm is collected in multiple...
Cognitive Search For Better Self-Service: 10 Secrets No Vendor Will Tell You
As businesses are becoming more and more data-driven, knowledge has become an important asset for any organization. And since the knowledge in a firm is collected in multiple...
The Complete Guide to Cost Per Ticket
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a...
The Complete Guide to Cost Per Ticket
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a...
