Millennials want solutions to their problems in the most effortless and fastest way possible. And the first place they go for finding their answers when stuck is your support...
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a...
"Love this innovation during a wild year. Self-service with this kind of deep thinking is very impressive". "The $12,000 in savings each month were great....
Chatbots came and instantly became the talk of industries. But they failed on many fronts. Initially, chatbots were considered a godsend for businesses because of all the...