Investments in self-service technology like chatbots or virtual assistants continue to swell up. Be it customer service, community engagement, or social listening, almost every team wants chatbots. Having established that, deploying standalone bots for…
Employee engagement is an extremely powerful force that has the potential to impact an organization’s trajectory. Engaged employees are committed to their jobs, the company and its success. High employee engagement has a direct correlation wit…
Is it a marketing problem? An IT obstacle? An analytics challenge? Yes, yes, and yes. To unlock better customer experiences and better business results, banks need historically siloed teams to collaborate on the knottiest problems, from data management…
As your business scales, creating & managing knowledge becomes a significant challenge. Your organization needs to adopt a way through which knowledge can be easily captured and reused at scale. KCS Enabler makes that possible. It simplifies KCS…
Employee engagement is an extremely powerful force that has the potential to impact an organization’s trajectory. Engaged employees are committed to their jobs, the company and its success. High employee engagement has a direct correlation wit…
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy movies, advanced technologies now form the core of the modern customer service …
The two fundamental metrics of desktop support are customer satisfaction and cost per ticket. While more companies are measuring customer satisfaction than before, only a few emphasize on unit cost. The fact that customer satisfaction is subjective in …
"Love this innovation during a wild year. Self-service with this kind of deep thinking is very impressive". "The $12,000 in savings each month were great. Goes to prove that technology can greatly benefit organizations". These…
With over 190 million users and 200,000 customer organizations all over the globe, Microsoft SharePoint is among the top collaborative platforms. Now, what if your employees could access all the disparate KBs from your SharePoint pages? Productivity an…
