Providing a personalized and efficient patient engagement experience not only increases patient satisfaction, but delivers meaningful results for providers, including: Higher yield Lower costs Less waste Learn six proven strategies for u…
Cultivating great managers is a challenge even in the best of times. Now that our lives have been turned upside down, effective leadership is both more complex and more important. Your managers — especially newer managers — are likely struggling to s…
Ambitious healthcare financial objectives – chiefly, increasing engagement and payments while decreasing costs – are now industry survival imperatives. With unforeseen pressures from the COVID-19 pandemic affecting providers and patients…
To explore this concept further, WorkForce Software, the first global provider of workforce management solutions with integrated employee experience capabilities, has released its Workforce Experience Gap Report. The findings analyze a comprehensive su…
Employee experience has risen to the top of many organisations’ agendas as they strive to differentiate themselves, and the ongoing pandemic has only amplified its importance. This report set out to understand what factors are driving employee…
As leaders grapple with how to return their teams to the office, they face an additional challenge when discussing hybridity: What they think is a single discussion is in fact three different discussions in disguise, each with different objectives. It&…
The digital world is open 24/7. So, it follows that digital consumers expect IT and customer service to keep the same hours. These exceedingly high expectations mean that no issue is too small or common to frustrate customers, from broken code to site-…
To explore this concept further, WorkForce Software, the first global provider of workforce management solutions with integrated employee experience capabilities, has released its Workforce Experience Gap Report. The findings analyze a comprehensive su…
Employee experience has risen to the top of many organisations’ agendas as they strive to differentiate themselves, and the ongoing pandemic has only amplified its importance. This report set out to understand what factors are driving employee…
They learn about the policies, processes, and programs that increase diversity and create equity. Then they take action to establish hiring goals, de-bias performance review processes, track metrics, and report on progress. Policies, processes, and pro…
