Meet Price Transparency Expectations

Price transparency rulings, in effect since Jan. 1, were intended to create competition in healthcare. Consumers can shop for the best prices on some services, creating an exit point in the patient journey and the potential for lost income. The No Surp…

Bright Ideas: Individualized Engagement Journeys

Understanding the difference between a static approach to patient engagement and a dynamic OmniChannel approach is crucial for every healthcare leader today. While smart use of data analytics can provide a powerful advantage, data also can drive organi…

Orchestrate Individualized Engagement Journeys

Patients want simple bills and payment options. From the patient’s point of view, they experience one healthcare encounter—even though it may involve multiple services from many providers within the same health system—and expect one s…