From changes to customer behavior, to the acceleration of digital transformation – the world of insurance has transformed, and with it, customer expectations. So how can you ensure your brand is prepared for what lies ahead? In our 2021…
This executive report provides a comparison for the top professional services automation (PSA) software based on features identified as most important by financial and project management executives within services organizations. Features compared (p…
Throughout the pandemic, bus schedulers have worked miracles – recasting timetables time and again to accommodate changing lockdown restrictions and support healthcare and key workers. This year’s Joe Wood Scheduler of the Year Award, organised b…
There are some brands that completely dominate their market… Band-Aid. Kleenex. Coke. Okay…I guess that one is only true if you prefer Coke to Pepsi. Nevertheless, some of these names have become synonymous with the markets they serve…th…
Use this infographic to get essential tips to explain why you should be exploiting AI’s unique capability to transform your organization’s IT Operations The application of the cognitive capabilities of artificial intelligence to some of …
Personalization in today’s self-service world is about creating a unique conversational experience with each and every one of your customers in a way that allows you to scale your operations efficiently yet effectively. Chatbots as an au…
Surveys show that about half of consumers are willing to travel farther and pay more to engage with a business that has higher reviews, and things like review quantity, quality, consistency, relevancy and diversity play a part in their decisions, as we…
Emerge beyond: Discover what lies ahead in insurance The past 18 months have been challenging. But instead of craving the return to a pre-pandemic ‘normal’, it’s time to look ahead. From changes to customer behavior, t…
Personalization in today’s self-service world is about creating a unique conversational experience with each and every one of your customers in a way that allows you to scale your operations efficiently yet effectively. Chatbots as an au…
Use this infographic to get essential tips to explain why you should be exploiting AI’s unique capability to transform your organization’s IT Operations The application of the cognitive capabilities of artificial intelligence to some of …
