To grow in the competitive Northern Virginia market, Inova Health System needed to efficiently scale how consumers accessed care. However, Inova’s call center processes didn’t efficiently scale with provider growth, resulting in inaccurate appoin…
The COVID-19 pandemic triggered a dramatic increase in demand for behavioral health services. To make a difficult situation worse, widespread shutdowns and restrictions on medical appointments made it much harder to begin or continue therapy. A…
Chez CHILI publish, nous occupons une position privilégiée : nous sommes au premier rang lorsque nos clients parviennent à résoudre leurs problèmes, avec notre logiciel. Nous comptons maintenant plus de 350 clients, a…
Wir bei CHILI publish sind in einer privilegierten Position: Wir können zuschauen, wie unsere Kunden mit unserer Software Probleme lösen. Wir haben mittlerweile über 350 Kunden aller Größen, vom Ein-Personen- Betrieb bis zur weltb…
Data sources are exploding at a rapid pace. It is becoming a challenge for organizations to generate business value from their data. It needs a new approach to connecting data silos with capability to dynamically orchestrate disparate data sources in a…
The “Enterprise data-as-a-service approach” helps organizations maximize the power of data for successful business outcomes. Since the number of data sources are exploding at a rapid pace, the challenge for most organizations today is how t…
In this guide, Matrox explores key market trends and areas of future opportunity, the benefits and challenges of leveraging a remote production model, and how the right solution gives broadcasters the flexibility to cover more live events with fewer re…
Knowledge-Centered Service (KCS) methodology captures resolutions at scale and in ways that are both findable and reusable. But after the initial kick-off & training sessions, the excitement around the project often comes to a standstill. Minimal k…
SearchUnify is a leading unified cognitive platform that powers enterprise search and fuels a suite of AI-powered applications for a future-proof customer self-service and support strategy. All the applications – Intelligent Chatbot, Agent Helper…
For Vlocity, a cloud-based software provider, it was hard to continuously scale customer service in tandem with their rapid customer growth. Deploying SearchUnify-an AI driven enterprise search solution, enabled Vlocity to provide relevant, personalize…
