Have you ever seen an episode of Star Trek where Captain Kirk uses the “communicator” to connect to anyone in his team? Once deemed only in the realm of fantasy movies, advanced technologies now form the core of the modern customer service …
Managing the support ticket queue can be stressful. One wrong move can change the whole course of your relationship with the customer. The trick to efficient customer support is intelligent case assignment so that things are on the right track from the…
In response to the pandemic and rapidly changing customer demands, contact centers have undergone a decade’s worth of transformation in the past two years. That does not, however, mean we can take the next few years off. The hybridization of the workfo…
The disruption of traditional business models has placed challenging demands on support organizations of today. The inefficiency of traditional, siloed tech stacks has further made it imperative for support and self-service functions to build new muscl…
Our consumer-led research looking at the UK, Germany, Netherlands and France, examines how FinServ organisations have had to adapt in the midst of an extremely challenging economic environment, and the role technology plays within Marketing, allowing F…
A team can make or break a company’s success, so attention to both teams’ ability to adapt and merge together post-close is imperative. Post-integration should be considered throughout the development to ensure you are fruitful going forwar…
A team can make or break a company’s success, so attention to both teams’ ability to adapt and merge together post-close is imperative. Post-integration should be considered throughout the development to ensure you are fruitful going forwar…
How teams work together, from everywhere! In this insight report, we’ve profiled 5 of the most exciting applications, investigating precisely how organizations are implementing video and how it’s affected their …
Five organizations that streamlined collaboration with a unified message, video, and phone solution With remote work here to stay, however, the disparate point solutions of WFH 1.0 likely won’t maximize …
Messaging. Video. Phone. Secured. Why is having multiple layers of security so critical? Learn the most advanced ways to shield your company’s cloud communications from cyber-attacks and other breaches in …
