Many organizations are finding that their slow, hard-to-adapt monolithic platforms, like SAP Hybris and both versions of SAP Commerce Cloud, are stifling innovation. The only way out: move to another, more flexible architecture based on microservi…
During the 18th century, steam engines powered the industrial revolution. Today, Application Programming Interfaces (APIs) are at the heart of the digital revolution. Often described as currency in the digital world, APIs are especially valuable to ret…
The nature of today’s business-to-business (B2B) buyers and their expectations of working with suppliers and partners has changed. B2B suppliers are now expected to deliver the content, features and experiences that their buyers enjoy from their …
Downloaded by hundreds of executives, our 2017 white paper, “Reimagining Retail Commerce… with the Right Tools” offered an optimistic perspective on retailers’ growing concerns and challenges of adapting to advances in technolo…
The actionable survey data guides banks through how to best act on digital touchpoints and improve customer trust for the long term. Simply enter your information to get an exclusive preview of the Banking Digital Trust Report and to start receiving…
The nature of today’s business-to-business (B2B) buyers and their expectations of working with suppliers and partners has changed. B2B suppliers are now expected to deliver the content, features and experiences that their buyers enjoy from their …
Downloaded by hundreds of executives, our 2017 white paper, “Reimagining Retail Commerce… with the Right Tools” offered an optimistic perspective on retailers’ growing concerns and challenges of adapting to advances in technolo…
Changes in customer behavior and technology have had a considerable impact on car manufacturers. The digitization of the automotive industry is shifting the focus to direct-to-consumer strategies, plus new business models and sources of income are emer…
Today’s businesses depend on a robust communications experience to drive innovation, and phone calls are at the heart of that experience. However, it’s not just about picking up the phone …
Communication is often considered the lifeblood of business. However, many business functions can continue without phones. This is not the case with a contact center. If a disaster takes down …
