Shift Left in the Service Desk

With self-healing control that automates recovery actions for common user issues, the Aternity Digital Experience Management Platform enables companies to reduce service desk ticket volume and improve first level resolution rate. Aternity isolates the …

BPM Guide

What is Business Process Management (BPM)? How do I know it can address my challenges? What are signs I need BPM? Where do I start? Get the answers to these questions, and more, with the BPM Guide! This BPM Guide will help you: Learn the …

Case Management Guide

This guide will help prospects and customers better understand case management, as well as available technologies to enable effective case work.Request Free!

How Charitable Giving Impacts Customer Loyalty

One-third of members surveyed said that their financial institution’s lack of support for local charities would persuade them to move their accounts elsewhere.  In this report, you’ll discover how important supporting the community is to …

Optimizing Your Network

We’re counting on our corporate networks more than ever! With more complex applications, remote access growing exponentially, and the demands from edge computing — our already long list of challenges is mounting. Network monitoring and troubleshoot…