Contact Center Agent Retention and Engagement

Excerpts from recent conversations with ICMI’s founding partner Brad Cleveland and ICMI consultants Wendy Fowler, Josh Streets, and Steve Campbell. In these discussions, they identify current trends and challenges, address key questions, an…

Building Inflation-Proof Benefits Packages

Date: Wednesday, October 19, 2022 Time: 2pm ET | 11am PT Cost: Complimentary Sponsored by: Walmart Health Virtual Care In today’s uncertain landscape of record-breaking inflation and widespread labor shortages, employers are struggli…