To help you realise when to quit and when to ask for more. To encourage you to ask more questions and when to either follow the rules or re-write them. A guide to becoming a boss from a women’s perspective that is equally relevant in the man&rsqu…
We all want to take our business in the right direction, and we want to be sure we are doing it right. But where to start? DNV’s guide provides evidence to customers on best practices for certification, or registration, to a standard. With our…
It matters, and we will explain why! Download our guide and learn: ISO 9001 intrinsic value Competitive advantage Market share And the certification process ISO 9001 is the best known and most widely adopted of the standards; it is the…
For some global organizations, office locations around the world are now full-scale, distributed work models. This means that your employees, teams, and departments are dispersed across geographies and time zones. It means that hybrid work ha…
For some global organizations, office locations around the world are now full-scale, distributed work models. This means that your employees, teams, and departments are dispersed across geographies and time zones. It means that hybrid work ha…
This is a great guide for anyone who feels overwhelmed with work and doesn’t know where to start. Brian Tracy shares different methods for planning and prioritising, shows you how to identify the most important tasks and tips for keeping focused. An ex…
Give and Take highlights what effective networking, collaboration, influence, negotiation, and leadership skills have in common. This landmark book opens up an approach to success that has the power to transform not just individuals and groups, but ent…
Life is a series of negotiations you should be prepared for. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion. Written by a former international hostage negotiato…
Data collected by Frost & Sullivan has shown that consumers prefer to use self‐service. However, they expect it to be smart self-service no matter what channel they use. Many contact centers are failing to meet their expectations. This whi…
Creating digital experiences across a portfolio of sites can present a big challenge. It requires thinking about scale in multiple dimensions, from standardizing on a technology toolset and driving adoption of that platform across an organization, to e…
