Since the 1950s and 1960s, scientists have been working on how to replicate the human visual system in digital form. By studying how neurons react to stimuli, scientists at the time observed that human vision is hierarchical and that neurons work by…
ITPro Today’s survey of IT professionals’ compensation, training, and job satisfaction shows some marked differences from those done before the COVID-19 pandemic and current economic conditions. Topics include: Current salaries and …
There’s no doubt that cloud computing is transforming the way we do business – driving growth, increasing productivity, and streamlining working life. As such, UK enterprises large and small have been transitioning their physical, on-premis…
Some people will tell you that you can’t have it all – but those people haven’t met our suite of Managed Service solutions, built to solve your business challenges. From outsourcing your service desk, to 24/7 monitoring – we’ll tailor…
Give and Take highlights what effective networking, collaboration, influence, negotiation, and leadership skills have in common. This landmark book opens up an approach to success that has the power to transform not just individuals and groups, but ent…
Life is a series of negotiations you should be prepared for. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion. Written by a former international hostage negotiato…
Data collected by Frost & Sullivan has shown that consumers prefer to use self‐service. However, they expect it to be smart self-service no matter what channel they use. Many contact centers are failing to meet their expectations. This whi…
Digital-first customers leave your brand for a competitor if you don’t meet their service expectations. And their journeys often start with a Google search or in other digital channels long before speaking with agents. Can your system keep up? If…
In the latest Aberdeen research report, “The ROI of Self-Service: Using Modern Tools to Delight Modern Customers,” access key data on the value of evolving your self-service solutions and incorporating strategies such as: • …
In this report, Heavy Reading examines how the CSPs are faring with their edge services: where they are succeeding and where they are being challenged. In particular, we examine the gap that exists today between what enterprises need and what the CSPs …
