Business and technology leaders at companies large and small, across multiple industries, have identified customer satisfaction as a top business priority. In the contact center, they’re significantly more focused on ensuring customer satisfactio…
RingCentral recently teamed up with Benchmark Portal to conduct a survey on contact center agent turnover and retention. In the survey, twothirds of contact center leaders—65.6% of survey respondents—reported an increase in attrition, or…
In this eBook, you’ll learn: Why employee turnover continues to be a problem Why delivering consistently great customer experiences remains elusive for most businesses, The unintended, negative effects of some commonplace co…
Contact Babel, one of the world’s leading CX industry analysis groups, has partnered with ThinScale to produce The Inner Circle Guide to Remote & Hybrid Working Contact Center Solutions. This in-depth guide highlights the key technologies …
Team Cymru commissioned Forrester Consulting to quantify the positive financial impact of external threat hunting using Team Cymru’s Pure Signal™ Recon solution. Supply chain risk is top of mind for most organizations. The company in this study a…
We spoke with a multinational corporation that employs threat reconnaissance to improve security. The idea that good organizations can have the ability to conduct external threat hunting on the bad actors is only recently surfacing among the most risk-…
Brad LaPorte, Former Gartner Analyst & Cybersecurity Industry Expert, guides you through the journey that leads from ASM 1.0 to the future of Attack Surface Management. With more than three-in-five companies targeted by software supply chain att…
For marketers, there’s no shortage of data. But, data visualisation and great dashboard design are not that easy to get right when you don’t have the right tools. So where do you start when you want to illustrate complex information without co…
For marketers, there’s no shortage of data. But, data visualisation and great dashboard design are not that easy to get right when you don’t have the right tools. So where do you start when you want to illustrate complex information without co…
Today’s marketers have access to more data than ever. But what good is it if the visualisations you choose to represent your data don’t tell a clear coherent story? The wrong choice of visualisation can conceal the ‘so what?’ and le…
