Covid-19 exposed wide inequities in health in the United States and around the world. But health disparities persisted long before the pandemic. In this article the authors explain why businesses should help find solutions to health inequi…
This report looks at the forces that will impact demand for application and systems integration services in 2023. Key Trends Include: Cost will play spoilsport in legacy transformation programs Sustainability will be a priority for businesse…
CIOs are better positioned to take leadership positions than ever before. They are well placed to drive sustainability and should audit organizational capabilities and redress shortfalls. CIOs are central to customer experiences via platforms and busin…
Turbomachines transfer energy between rotors and fluids. These machines are essential for energy supply from wind and hydropower, as well as steam and gas turbines. Watch this on-demand webinar from Siemens to observe the application of Simcenter STAR-…
CIOs are better positioned to take leadership positions than ever before. They are well placed to drive sustainability and should audit organizational capabilities and redress shortfalls. CIOs are central to customer experiences via platforms and busin…
Learn about the key new developments in IT operations in 2023 and what they mean for practitioners. Key Trends Include: The rise of hybrid cloud and on-premises IaaS will help organizations with data sovereignty concerns. Cloud native techno…
Are You Pushing Top Talent Out the Door? Find out what is causing turnover and get 5 tips on how to boost contact center employee retention. Including steps you can take now to improve recruiting, hiring, onboarding, and, ultimately, the…
Having the right people in the right place at the right time is at the core of delivering excellent customer service. It’s also easier said than done. So, whether your team is fully remote, hybrid, or on-site, these quick tips, tricks, an…
Learn from ICMI’s Strategic Advisory Board about the current trends and challenges as they address key questions and provide recommendations for contact center leaders. Download Today!Request Free!
Quality reviews help you assess the effectiveness of your customer service, identify opportunities to improve, evaluate processes, monitor customer trends, and ensure that you’re achieving your targets. You can’t improve if you don&rsqu…
