Are You Pushing Top Talent Out the Door? Find out what is causing turnover and get 5 tips on how to boost contact center employee retention. Including steps you can take now to improve recruiting, hiring, onboarding, and, ultimately, the…
A 360° view of customer behavior is the holy grail of customer intelligence for companies succeeding in the modern digital world. Unfortunately for many customer-obsessed enterprises, this is not yet a reality. Efforts are often hampere…
InformationWeek’s inaugural data management research report revealed a number of critical trends. C-level executives are taking a leading role in efforts surrounding governance, data privacy, and data analytics. Organizations are facing two key…
This report explores the business and technology trends driving workplace transformation and the shift, at scale, to more diverse work styles, including hybrid work. Key Themes: Business Mobile Convergence will help businesses better support h…
Learn about the key new developments in IT operations in 2023 and what they mean for practitioners. Key Trends Include: The rise of hybrid cloud and on-premises IaaS will help organizations with data sovereignty concerns. Cloud native techno…
The technology industry is prone to overhyping the monetization opportunities of new inventions, ideas, and research projects. Omdia analysts have also seen technology juggernauts focus on the wrong investment areas as they try to tackle valid challe…
In this report, Omida highlights the top trends to watch in 2023 for data center computing, especially CPU and server technology. Key Trends Include: New generation of CPUs Sustainability and energy efficiency Servers with Arm CPUs …
In this report, we explore game-changing trends for data center physical infrastructure, focusing on power and cooling. New technologies are making the adoption of these trends a reality over the next few years. Key Trends Include: Sustainabil…
Omdia reveals four key trends affecting contact centers in 2023: declining agent populations, cloud licenses surpassing on-prem installations, voice joining the digital revolution, and AI enabling personalization and automation at scale. Take …
The top trends to watch in 2023 for data center storage and data management, especially performance, data growth management, software-defined storage, on-premises storage as a service, and immutable storage for cyberattack recovery. Key Trends Inclu…
