The State of Service Management 2023 provides service management and technical support professionals with the essential insights and knowledge needed to make data-based decisions that will ultimately improve the services and support provided by their o…
In 2023 Contact Centers are focused on staffing, skills, salaries, operations, processes, and technology. ICMI’s State of the Contact Center in 2023 research report will give you what you need to know as you plan your next career move (or decid…
This special report explains what AI-assisted coding is and its potential in today’s development environment, covering both its benefits and drawbacks for developers. Key Takeaways Include: How two major AI-powered code generation tools …
Samsung began shipping its first OLED TV in March 2022, though not in large quantities initially. Samsung Display’s yield rate hindered the initial supply, and after rumours of failing to adopt WOLED panels surfaced, changing the OLED TV line-up …
After surging growth in the past two years, the DDIC market is facing a sharp decline in 2022. According to Omdia’s latest forecast in Display Driver IC Market Tracker, the total demand forecast for DDIC in 2022 is expected to decrease by 12% YoY…
The UA platform may still exist, but it won’t be long before GA4 becomes Google’s sole analytics platform. GA4 is different enough from UA that there is a learning curve, so marketers should not delay and plan ahead for the change. Downl…
Whether you’re in the process of implementing Root Cause Analysis or just getting started, HDI’s 10 tips will help you get more out of your analysis. Root Cause Analysis is a powerful problem-solving tool that doesn’t have…
The State of Service Management 2023 provides service management and technical support professionals with the essential insights and knowledge needed to make data-based decisions that will ultimately improve the services and support provided by their o…
In 2023 Contact Centers are focused on staffing, skills, salaries, operations, processes, and technology. ICMI’s State of the Contact Center in 2023 research report will give you what you need to know as you plan your next career move (or decid…
Entering tail end of 2022, almost three years since COVID-19 forced the world into a long pause, the economic rebound has not been smooth sailing despite optimism from various verticals. The ProAV industry is no different. The outlook thus far has been…
