Over the past several years, customer service has undergone a dramatic shift, taking an omni-channel approach, and providing service on every channel, everywhere. This shift was driven by customers who are reaching out via email, text message, social media, live chat, and apps.
Recently, we surveyed more than 1,900 global service leaders for our 2015 State of Service report. This e-book highlights the actions top performers are taking to deliver exceptional service. For example:
- Meeting customer on their own turf, wherever they are
- Empowering their customer service agents to act quickly and efficiently
- Using smart technologies to anticipate customer needs
- Providing self-service options
Download this free eBook today to find out how top performing customer service teams are delivering incredible customer service.
