5 ways to revolutionize retail | Knowledge Hub Media

In 2024, roughly 22% of global retail sales are expected to occur online — a significant jump over 2019’s pre-pandemic figure of only 15%. And online’s share is expected to increase, with projections suggesting e-commerce will account for 24% of an $8.1 trillion dollar global market by 2026.

But even as consumer spending surges, retailers face strong headwinds:

Every retailer — no matter how big or how small — now competes in a truly global marketplace
Rampant inflation and rising interest rates are putting the squeeze on customers’ disposable income, further intensifying competition among retailers
With an increase in online shopping comes an increase in returns, forcing many retailers to explore fees to cover soaring shipping and processing costs

Discover 5 reasons why CIAM should be top of mind for every online retailer.

Okta CML Retail TA 022924 + Okta ENT Retail TA 022924

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