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Customers are increasingly turning to digital channels for information, purchases, and support. But even after decades of innovation, the efficiency and effectiveness of customer self-service has continued to be a point of contention. However, contact centers are on the precipice of a new era as artificial intelligence begins to deliver the convenience, consistency, and interaction simplicity that customers demand. New research reveals how contact center and IT leaders are thinking about automation through the use of conversational AI, both today and into the future. Get the report to benchmark you organization and explore the results from this fascinating, forward-looking survey of 300+ business leaders across the United States, the United Kingdom, and Canada. |
