8×8’s Enterprise Engagement Management Platform: Moving Toward an Integrated Approach

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The landscape of enterprise communications has changed; organizations across industries and business segments increasingly recognize the impact of an integrated cloud communications, collaboration, and contact center solution – from improved ROI to higher customer satisfaction and faster time to resolution. IDC has found that today’s most competitive businesses are rejecting siloed tools of the past and ushering in an integrated enterprise communications environment. Read this IDC white paper to learn how businesses can support richer interactions among employees and customers and the key performance metrics for an integrated communications, collaboration, and engagement platform.

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