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The promise of Unified Communications (UC) is that it is supposed to increase efficiencies and make internal operations more seamless. But that only happens when it’s working properly. According to Robin Gareiss, president and founder of Nemertes Research, “Companies devote 33% more IT staff to managing IP telephony and 31% more to UC when they don’t use monitoring tools. The tools are instrumental to identifying, isolating, and resolving performance issues—and preventing them from happening again. When apps run efficiently, employees are more likely to use them.” That’s one reason 36% more people actually use UC in large companies that use monitoring tools. Join Robin Gareiss, president and founder, Nemertes Research and David Roberts, director of product management, Riverbed, as they explore the different approaches to monitoring UC—network probes vs endpoint telemetry—and why taking a combined approach helps you monitor quality of experience and more quickly troubleshoot issues. |
