Critical Conversations for Success in Health Care

The healthcare system is an important determinant in promoting the physical and mental health and well-being of everyone but understanding the ever-changing issues of physician and nurse recruitment and retention, care team development, and patient car…

Protect Your Future NOW–Five Easy Steps to Eliminate Legacy Contact Center Risk

If you’re ready to make a change, we’re here to help. Switch to an omnichannel approach and gain the immediate benefits of higher customer loyalty, increased revenue, and better business outcomes, while paving the path for continued success.

View the on-demand webinar to learn key considerations and best practices to help you:

  • Avoid pitfalls when selecting a replacement platform
  • Identify key criteria to look for in an omnichannel engagement offer
  • Create a migration plan

Don’t let your existing call center infrastructure hold you back from delivering great customer experiences. Learn how transforming your legacy-based ACD, PBX and Telephony infrastructures into an omnichannel engagement center that can deliver exceptional customer experiences. You can launch a contact center that delivers differentiated customer and agent experiences while improving business performance.

Request Free!

B2B Telemarketing

Telemarketing is a powerful tactic, but few marketers use it to its full potential. Learn how B2B telemarketing can speed up your pipeline and help you win more business.Request Free!

Hospitality Industry, Meet Business Intelligence

As hospitality companies recognize competition from disruptive entrants such as AirBnb, rising consumer demands, and geopolitical turmoil, the industry continues to change rapidly. Innovative technologies enable many of these changes, and these systems leave digital footprints in the form of mounds of data that can be exploited to great benefit. The trick is knowing where and how to look.

We have created this comprehensive guide to help you do just that. Who is this guide for?

  • Hospitality business owners and managers who want to start making sense of the data their organization collects.
  • Data analysts wanting to understand the key issues in the hospitality industry, as well as possible data-driven resolutions.
  • Hospitality professionals who want to better leverage the data maintained by their organization to help advance their career.

Request Free!

Infographic: The Real Costs of Bad Data

Organizations rely on their data for everything, from lead generation to marketing campaigns to sales conversions.

So, when data goes “bad”, it can result in not only a loss of revenue but a waste of sales and marketing resources, campaigns, and be destructive for morale and enthusiasm, down the road. You might as well wave goodbye to your time, your resources, and new opportunities.

The reality? More than 90% of organizations report errors in their contact data and 40% of leads contain bad data. If you don’t think this impacts the bottom line, then think again and check out this infographic to see what sort of costs are hiding in bad data.

Request Free!

London ‘Cloud Analytics Conference’

The cloud analytics conference is your opportunity to hear from leading cloud analytics practitioners and see revolutionary new technologies. You’ll hear from thought leaders and industry veterans as they traverse issues related to data warehousing, big data, and analytics. At the end of the day, you’ll walk away with new insights and practical methods to turn your revelations into meaningful impact at your organization.

This event is ideal for anyone with an interest in data and analytics. IT and BI practitioners can look forward to detailed technical tracks that will arm them with cutting edge techniques to address the challenges of modern data. Analytics leaders and management will learn from a host of industry veterans and thought leaders offering the latest in cloud analytics strategy. The entire team will benefit from the opportunity to see real life practitioners and learn how they have successfully deployed cloud analytics.

The first 100 qualified registrants will receive a free pass to this event, £195 value! Register now to learn more information about this live event!

Request Free!