Automation, AI, and Analytics: Reinventing ITSM

EMA’s research sought to understand the appetite, adoption, maturity, near-term plans, and transformational potential for automation, AI, and analytics, as well as explore areas such as:

  • The blurred line between IT and the business
  • ITSM’s relevance & effectiveness in a dynamic business environment
  • The role of ESM in the adoption of automation and AI
  • Rising service possibilities due to the confluence of AI/analytics with automation
  • The level of understanding around the different types of AI/analytics

Download this whitepaper to receive a use-case look at the state of AI and predictive analytics advances, learn more about the reinvention of ITSM, and gain a better understanding of how this reinvention enables integrated operations.

Request Free!