Bridging the Gap: Understand the difference between experience and expectation for today’s health care consumers

The COVID-19 pandemic dramatically changed the way that people consume health care. Instead of calling or visiting a doctor’s office, consumers are increasingly going
online to find providers, schedule appointments and attend visits. According to Harris Poll, 79% of consumers want the ability to use technology when managing their health care
experience.

Consumers now have higher expectations for convenient and timely care, but their real experience often falls short of their expectations. This creates new opportunities for health care providers to bridge the gap. 

We surveyed 1000+ healthcare consumers to learn how providers and payers can adapt their patient access tools to improve consumer satisfaction. We’re proud to release the survey results and help the industry bridge the gap. 

Download this free e-book to learn:

• How consumers search for and schedule care

• Consumer preferences for in-person, virtual and hybrid care

• 4 factors that drive consumers to switch providers

• The growing role of health plans in accessing care

Request Free!