Bridging the Gap: Understand the difference between experience and expectation for today’s health care consumers

Consumers prefer more seamless digital experiences in scheduling and interacting with their health care provider and health plan. For example, 79% of consumers want the ability to use technology when managing their health care experience according to Harris Poll.

Their actual experience, however, often falls short of their expectations. 

We surveyed 1,000+ consumers to better understand consumer preferences, frustrations and expectations when engaging with health plans and health care providers. 

Download this free e-book to learn: 

• How providers can help patients avoid missed appointments using digital reminders. 
• How consumers across different age demographics feel about longer wait times.
• Why consumers are not satisfied with their ability to schedule a virtual appointment online.
• How consumers search for and schedule care
• Consumer preferences for in-person, virtual and hybrid care
• 4 factors that drive consumers to switch providers

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