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The last year was a hard one, but we’re not out of the woods yet. A downturn is imminent, if not already here. And it would help if you were ready for it. The readiness involves changes to your customer service operations that you never thought about, budget cuts, and higher customer expectations. Download this FREE guide to understand how you can prepare your contact center for the future and whatever it holds. With expert insights from Ian Jacobs, Principal Analyst at Forrester Research, this guide will help you:
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