Can technology solve patient access to behavioral health?

COVID-19 prompted a wave of digital innovation in health care designed to improve patient access to mental health treatment. What technologies are mental health clinicians using most to expand access to care? What innovations have proven most successful — and what needs improvement?

This research conducted for Optum by a Qualtrics, Inc. online research panel sought to explore behavioral health providers’ attitudes toward using digital access technology, including usage, preferences, barriers and potential pain points.

Download this free e-book to learn:

  • Knowledge of the challenges which may block adoption of new digital access technologies.
  • Obstacles to accessing behavioral health are rooted in how our culture views mental health.
  • What is the difficulties finding a provider taking new patients and long delays before getting care.
  • How tech incompatibility and cost can slow digital transformation at behavioral health organizations. 

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