This report from AI Business and Omdia explores ways in which we can accelerate closing the gender gap for women in the field of data, analytics and AI. With contributions from leading experts in the field of AI, the report seeks to deepen our …
As a highly regulated industry, it’s important to remember that there are two sides to the use of data in gaming. From one perspective, the nature of an operator as a commercial business demands the insight it can yield for marketing and promo…
Cyber attackers have become more innovative when targeting privileged accounts. Threat actors commonly target privileged endpoints such as that supporting Microsoft Windows, MacOS and Linux administrator accounts. Once attackers gain access to those pr…
Enterprises all over the world are experiencing new challenges created by the shifting work culture. Especially for those accommodating a new hybrid work model, identifying which technologies to invest in to support videoconference meetings in a range …
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe t…
Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. T…
First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support l…
Are you ready to crack the constantly changing and challenging fulfillment code? Ecommerce sales are expected to rise by 10% between 2023 and 2024. With that rise, as much as 41% of online shoppers now expect 24-hour delivery, and 24% expect 2 hours…
Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. T…
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe t…
