First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support l…
Are you ready to crack the constantly changing and challenging fulfillment code? Ecommerce sales are expected to rise by 10% between 2023 and 2024. With that rise, as much as 41% of online shoppers now expect 24-hour delivery, and 24% expect 2 hours…
Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. T…
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe t…
First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support l…
Understanding current market drivers within the emerging landscape, potential use cases and the growing yet complex legal framework will be key for businesses if they hope to take full advantage of everything generative AI has to offer over the coming …
How do your public works agencies communicate? Through smartphones? Using an expensive, standalone radio system? If your existing radio system is difficult and costly to maintain, or if your public works team relies on smartphones to keep in touch d…
Watch this Embark-guided demo to discover reconciliation tips and tricks when using Alteryx. Learn how to optimize and avoid potential problems with your data using this valuable tool that allows you to: Input data using various files …
Read this step-by-step guide and take a deep dive into the insights and actions you’ll need to transform your finance function into a data-driven marvel, including: The biggest challenges to overcome Identifying bottlenecks and pain point…
There are massive reservoirs of timely hyper-relevant business intelligence (BI) out there, waiting for you to transform your accounting and finance functions into the prescient, decision-making hubs they were always meant to be. Read this gui…
