The healthcare industry is experiencing a consumer empowerment revolution, shifting its primary focus to healthcare consumerism. With the rules being rewritten so quickly, pharma organizations must adopt new approaches that are led with powerful data a…
If 78% of your customers were considering walking away, would you be concerned? Of course, the answer is yes. Yet that’s exactly what’s happening in the communications industry where new competitors, including tech companies, are temptin…
The impact of AI has never been more in the news. Within retail, it is already delivering significant benefits but too many companies are not yet leveraging its possibilities. Through using the technology to deliver more accurate, detailed plans, compa…
Communications service providers are facing the ultimate paradox: Connecting with customers in real time and creating unified customer journeys are among their top priorities and their top challenges. Why? Data silos were caused by mergers, acquisit…
The healthcare industry is experiencing a consumer empowerment revolution, shifting its primary focus to healthcare consumerism. With the rules being rewritten so quickly, pharma organizations must adopt new strategic approaches that are led with power…
Our entire world continues to move online. More of us work from home, go to school from home, and stream new-release movies from the comfort of our living rooms. We live in smart homes, wear smartwatches, and use smartphones to control our lives. Conne…
Almost 64% of business-to-business CFOs agree that they are concerned about the potential for their companies to experience customer insolvencies or bankruptcies over the next 6–12 months, according to research from Allianz Trade North America an…
Giving customers what they want is the No. 1 priority in any business. For communications service providers, that comes down to one thing: It’s all about delivering on quality service. The technology most communications companies (small and la…
Almost 64% of business-to-business CFOs agree that they are concerned about the potential for their companies to experience customer insolvencies or bankruptcies over the next 6–12 months, according to research from Allianz Trade North America an…
When it comes to lightning fast speed on the web, fiber delivers. But, even as broadband usage has sustained demand and growth – anticipated to grow to $49.3 billion by 2030 aided by government backing to the tune of $77 billion in the U.S. alone…
