Did you know that 80% of businesses believe they’re delivering a superior customer experience but only 8% of customers agree? Your customers are the key to unlocking your next level of growth whether as return customers or as your best marketing …
To keep up with changing customer expectations (and keep customers coming back), grocers need to offer loyalty programs and promotions, stay competitive on pricing and support newer ways of shopping, such as buy-online-pickup-in-store (BOPIS). …
Inflation and other macroeconomic trends are causing finance leaders to reevaluate their overall costs and especially their technology budgets. With uncertainty ahead, CFOs are moving to conserve cash and ensure every dollar spent on technology pays of…
Credit unions are facing the uphill battle of remaining relevant in a growing and crowded marketplace. Emerging technologies – including AI assistants, partner ecosystems, and blockchain – enable credit unions to deploy new CX strategies to enhanc…
Members want credit unions to help, know, and wow them. Credit unions need to meet these heightened member expectations with a seamless experience across channels and easy access to live support. Despite 87% of banking executives reporting that signifi…
For nonprofits, the service demands that increased during COVID haven’t lessened up. Now audiences want more support and more connection, more often. How can nonprofits answer the demand? We gathered insights from 8,000 customer service prof…
This guide is meant for anyone whose business must collect sales and use taxes to better understand how the overall process works, and why it’s so important that we all participate conscientiously to ensure proper taxes are charged, collected, an…
Because of compounding exposures, USP compliance programs often occur beyond the hospital in pharmacy, facility, and patient administration areas. Staff members can encounter unintended hazardous drug exposure once the HDs leave the pharmacy. That …
During the 2008 recession, there was an overabundance of new-car inventory and little consumer demand. For the last two years, new-car inventory has sat at record lows. Many lots continue to sit empty and dealers with new inventory are selling over 50%…
In this paper, we examine some of the most important aspects that may affect a company’s sales and use tax liability. In particular, we focus on exemptions, research and development, transfers, and trade shows. Along with exemptions, we cover the track…
