Shift Left in the Service Desk

Shifting left is not new. R&D teams have shifted left to catch bugs earlier in the development cycle when they are less expensive and time consuming to fix. Service desk teams are doing the same to manage increasing ticket volumes, higher user expe…

How to Become a CFO…

If you are intrigued by financial strategy, and fiscal management, and have the vision to lead an organization’s financial future, then a CFO role might be your ultimate career goal. This comprehensive guide will provide you with a step-by step road…