The Python Book delivers an essential introductory guide to learning Python for anyone who works with data but does not have experience in programming. The author, an experienced data scientist and Python programmer, shows readers how to use Pytho…
Converge Technology Solutions and Riverbed provide digital workplace and network teams the insight into device performance, actual user experience, network bandwidth, and cloud traffic to intelligently reduce costs without harming the business. …
In addition to harnessing the power of access data to make business decisions around energy optimization, facility expansion or contraction and, much more, convenience and user experience have risen to the top of what is on security professionals’ agen…
The Python Book delivers an essential introductory guide to learning Python for anyone who works with data but does not have experience in programming. The author, an experienced data scientist and Python programmer, shows readers how to use Pytho…
Many employees are empathetic and understand IT is dealing with a million challenges… BUT your team still must deal with every issue that hits the service desk queue, and productivity is lost across the board. While of course it matters wh…
For CRE professionals and corporate enterprise security leaders, cloud-based access control is a mission-critical platform that is cyber secure and enables remote access from anywhere at any time. It paves the way for continuous improvement and global …
First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support l…
Business and consumer surveys carried out in the course of the research for this guide show that while improving the customer experience is high on the agenda for many organizations, most businesses are still a long way from where they want to be. T…
In 2022, businesses recognized the value of optimizing their contact center operations to streamline processes, increase efficiency, and meet the rising expectations of their customers. Despite a full staff of agents, only 10% of customers believe t…
With the pandemic shifting how so many workplaces function, facilities managers have seen a growing list of responsibilities in the past three years. In addition to rethinking real estate and office space design to accommodate changing work models, int…
