Dos and Don’t for Architects and Engineers

Discover some simple dos and don’ts for better business to let you:View, share, edit and request specs 24/7 out in the field.Avoid bouncebacks when sending large animations and other files.Access files instantly to see the latest phase of your projects…

Cisco Collaboration Certifications Overview

Cisco recently announced changes to the existing voice and video certifications and detailed the new collaboration certification portfolio. This white paper provides an overview of the changes to Cisco certifications with respect to voice and video, ou…

Using SIPOC to Define ITIL Processes

This white paper describes a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers). SIPOC provides a structured way to define the key elements of any process. SIPOC can be used as a means of defining any of the service management processes presented in ITIL® best practices. Furthermore, SIPOC can be used as the preliminary input into the more formal documentation of a process in one of many process design tools.

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10 Things Security Experts Wish End Users Knew

Security is complicated, which has led to the many misconceptions and misunderstandings. By paying attention to these 10 concerns that security experts want you to know, you can gain knowledge and understanding about security and be securer both at wor…

Switching Operations

Switches play a vital role in moving data from one device to another. Specifically, switches greatly improve network performance, compared to hubs, by providing dedicated bandwidth to each end device, supporting full-duplex connectivity, utilizing the …

Network Forensics for Attack Mitigation

The network forensics market is set to dramatically expand as increasing numbers of organizations become the victims of malware attacks. Limiting the damage from these incursions, and avoiding potentially crippling losses, are key motivators for busine…

Office 365: An Introductory Guide

Microsoft Office 365 has a vast array of features to explore. A rich administration interface, streamlined security, and versatile migration options make this one of the most interesting products when it comes to a SaaS public cloud solution.Request Free!

Web Intelligence to the Rescue

In this white paper, you’ll discover what SAP BusinessObjects and Web Intelligence can deliver. When it comes to accessing large amounts of data and then creating customized and sophisticated analytical reports, you’ll see why Web Intelligence is a wis…

Stop Gathering Requirements and Start Building Them

We build requirements at a quantum level to connect the vital elements, which are needed to realize a requirement. As we consider the relationships between the behaviors, actions, and responses, we begin to identify and associate the characteristics an…