The recent evolution of customer experience (CX) has been fast-paced and transformational. Customers are using digital and voice channels, sometimes simultaneously. The average contact center today has nine communication channels. …
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Digitization creates major opportunities for financial services firms – automating operations, expanding channels, delivering engaging customer experiences. There are challenges too, including unprecedented data and transaction volumes, channel control in electronic marketplaces and fraud prevention. |
In this investment report, we present the findings of our most recent survey into the trends, concerns and demands from the Nordic financial services market, exploring exactly where spending is set to take place over the next two years.With over 100 re…
In this investment report, we present the findings of our most recent survey into the trends, concerns and demands from the Nordic financial services market, exploring exactly where spending is set to take place over the next two years.With over 100 re…
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Since the global financial crisis of 2008, stress tests have taken on growing importance and prominence in financial institution supervision and regulation.
It sheds light on the state of stress testing as perceived by those who are “in the trenches.” From these results, a picture emerges of the level of maturity and effectiveness of the processes and procedures that these organizations have put in place to implement stress tests. |
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Digitization creates major opportunities for financial services firms – automating operations, expanding channels, delivering engaging customer experiences. There are challenges too, including unprecedented data and transaction volumes, channel control in electronic marketplaces and fraud prevention. |
|
Since the global financial crisis of 2008, stress tests have taken on growing importance and prominence in financial institution supervision and regulation.
It sheds light on the state of stress testing as perceived by those who are “in the trenches.” From these results, a picture emerges of the level of maturity and effectiveness of the processes and procedures that these organizations have put in place to implement stress tests. |
Did you know that the Corporate Executive Board found that only 21 percent of the global workforce aligns their work with the strategic priorities of their company?For leaders, that’s a troubling statistic, and it only reflects one …
In this eBook, find out the top signs that it’s time for your company to make the move to a more advanced planning system.Request Free!
In this eBook, find out the top signs that it’s time for your company to make the move to a more advanced planning system.Request Free!
