It’s no secret that delivering a great customer experience helps people access public programs and benefits. But changing customer expectations and evolving privacy regulations pose new challenges. This is especially …
Government and education organizations today are tasked with providing a vast number of services to the American people — a core principle of which is to ensure those services reach …
Difficult or frustrating experiences in accessing services just don’t feel nice. The root of that problem? Barriers to access. Use these human-centered design (HCD) prompt cards to think of all …
Americans rely on technology to run our everyday lives. We’ve come to expect great online experiences in practically everything we do. The Federal government recognizes the importance of rebuilding trust …
The federal government has been on a multi-year journey to modernize its IT systems to deliver better services to the American public. The Executive Order on Customer Experience (EO 14058) …
Artificial intelligence (AI) is a big deal. The technology has incredible potential. According to some experts, it also presents tremendous risks. Even the computing power that enables it is enormous. But what does its development mean for the companie…
For decades, manufacturers and retailers have made money from the sale of TVs on a cost of manufacturing basis plus markups for profit margins – the same as other consumer electronics. But now the market is changing. Many of us are streaming prog…
As it is already known in the industry, Apple will be launching the iPad Pro with OLED displays in 2024. LG Display (LGD) and Samsung Display (SDC) are preparing to mass – produce RGB tandem stack and hybrid OLEDs from their half-Gen 6 fabs. Apple also…
The last year has been one for the record books in numerous ways and the realm of cybercrime was no exception. As traditionally active threat categories, such as malware, trended downward, others spiked unexpectedly. Analysts, researchers and security …
As we continue to adapt to a rapidly evolving retail landscape, there is a growing consensus that Unified Commerce is essential for future success. However, while many retailers recognize its importance, there is still a lot of ambiguity about what Uni…
