Even with all of the data, smart leaders, and capable contact center agents, call volume spikes can be costly for your business. You either understaff your center and risk losing business or you overstaff and eat through your budget. Often, the ea…
Even with all of the data, smart leaders, and capable contact center agents, call volume spikes can be costly for your business. You either understaff your center and risk losing business or you overstaff and eat through your budget. Often, the ea…
 |
In this paper, we explore the basic usage of PowerShell in the pursuit of automating the management of Hyper-V deployments. This paper is targeted to IT professionals who have been “GUI-bound” to their management interfaces and have been working with or are embarking on the journey of Hyper-V administration. We’ll explore the usage of Hyper-V specific cmdlets with the intent of ultimately being able to include multiple cmdlets in a “script” to allow for pushing one button and accomplishing the combined actions of many multiple mouse clicks in the GUI. No more repetitive tasks! |
 |
This white paper describes a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers). SIPOC provides a structured way to define the key elements of any process. SIPOC can be used as a means of defining any of the service management processes presented in ITIL® best practices. Furthermore, SIPOC can be used as the preliminary input into the more formal documentation of a process in one of many process design tools. |
In this white paper, you’ll discover what SAP BusinessObjects and Web Intelligence can deliver. When it comes to accessing large amounts of data and then creating customized and sophisticated analytical reports, you’ll see why Web Intelligence is a wis…
Switches play a vital role in moving data from one device to another. Specifically, switches greatly improve network performance, compared to hubs, by providing dedicated bandwidth to each end device, supporting full-duplex connectivity, utilizing the …
Cisco recently announced changes to the existing voice and video certifications and detailed the new collaboration certification portfolio. This white paper provides an overview of the changes to Cisco certifications with respect to voice and video, ou…
Microsoft Office 365 has a vast array of features to explore. A rich administration interface, streamlined security, and versatile migration options make this one of the most interesting products when it comes to a SaaS public cloud solution.Request Free!
Security is complicated, which has led to the many misconceptions and misunderstandings. By paying attention to these 10 concerns that security experts want you to know, you can gain knowledge and understanding about security and be securer both at wor…
While advertisers, publishers, agencies and vendors have all been heavily invested in viewability and fraud, one area that has been widely overlooked is the accuracy of audience targeting. Reaching the wrong audience diminishes the performance of any t…
