Leaving the Office Behind: A Guide to Remote Work
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In this guide, you’ll learn:
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6 New Call Center Trends You Should Take Advantage of–Now!
Call centers are changing more than ever to accommodate new technological advances, remain competitive and keep customers satisfied. This eBook describes the following six call center trends that more and more companies are leveraging in an effort to o…
Guidewire Performance Management Guide
In the area of billing, policy and claims management, Guidewire is broadly adopted. However:Rollouts are complex and delicate and require a thorough analysis of identifying impacted systems and stakeholdersImplementations require understanding improvem…
A Guide to Adaptive Selling for Call Centers
The call center industry is increasingly becoming aware of the added value brought by building long-term relationships with their customers. As a result, more and more call center agents are providing each customer with a personalized experience using …
Everything You Need to Know about Call Center Service Level
Service level measures the accessibility of a company to their customers and the company’s ability to plan for call volume fluctuations and execute their staffing strategy. It has been found to be directly tied to customer service quality and inbound c…
Cloud ERP Solves a World of Challenges
Growing numbers of companies faced with such business catalysts are turning to NetSuite OneWorld, a cloud-based Enterprise Resource Planning (ERP) solution that addresses some of the most critical business operations and needs. In addition to ensuring …
6 New Call Center Trends You Should Take Advantage of–Now!
Call centers are changing more than ever to accommodate new technological advances, remain competitive and keep customers satisfied. This eBook describes the following six call center trends that more and more companies are leveraging in an effort to o…
Two-Factor Authentication Evaluation Guide
Discover key areas of difference between two-factor authentication solutions and gain insight on concrete criteria for evaluating technologies and vendors with Duo Security’s free two-factor evaluation guide.In this guide, you will learn:How to evaluat…
A Guide to Adaptive Selling for Call Centers
The call center industry is increasingly becoming aware of the added value brought by building long-term relationships with their customers. As a result, more and more call center agents are providing each customer with a personalized experience using …
Windows Run Commands Cheat Sheet
Run commands in Windows are so handy! Anytime you want something, simply type in the command, and it takes only about two seconds to get it. Are there things you wish you had a Run Command for? This list has 148 of them.Note that there are asterisks by…
