Connected: 25 Ways to Create a Connected Culture

Imagine creating meaningful connections between your teams and customers. Or creating an environment where ideas transcend geography. Imagine a company where face-to-face conversations occur from anywhere. Consider this your playbook—25 video use cases, across 8 departments—to transform the way you work and create a connected culture.

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Cisco Collaboration Certifications Overview

Cisco recently announced changes to the existing voice and video certifications and detailed the new collaboration certification portfolio. This white paper provides an overview of the changes to Cisco certifications with respect to voice and video, ou…

Using SIPOC to Define ITIL Processes

This white paper describes a technique for defining processes called SIPOC (Suppliers, Inputs, Process, Outputs, and Customers). SIPOC provides a structured way to define the key elements of any process. SIPOC can be used as a means of defining any of the service management processes presented in ITIL® best practices. Furthermore, SIPOC can be used as the preliminary input into the more formal documentation of a process in one of many process design tools.

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Office 365: An Introductory Guide

Microsoft Office 365 has a vast array of features to explore. A rich administration interface, streamlined security, and versatile migration options make this one of the most interesting products when it comes to an SaaS public cloud solution.Request F…