ServiceNow ServiceWatch Economic Impact Study

These services underpin almost every business function, ranging from manufacturing and supply chain through to customer service and online sales. Because of their critical nature, business services need to be highly available and responsive – any disruption has a major financial and customer impact. For example, if an airline reservation system is down for as little as one hour, this can affect more than $2 million worth of customer bookings. Even a more modest failure, such as an outage that prevents a limited number of employees from working, can result in costs in excess of $30,000 per hour. This is in addition to intangible damages such as loss of customer goodwill.

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What Is a CDN and Why Do You Need One?

Most websites and applications that we interact with every day are run out of one physical location, but content on the site (like images, text, and video) still needs to travel over wires to the entire world.

For example, if a website’s servers are based in New York City, people in Boston will get the content faster than people in San Francisco or Tokyo. The farther away customers are from a company’s data center, the slower the website or application loads — creating an inconsistent and frustrating user experience.

Content delivery networks can help solve this problem.

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