State of Service for Nonprofits

For nonprofits, the service demands that increased during COVID haven’t lessened up. Now audiences want more support and more connection, more often. How can nonprofits answer the demand? We gathered insights from 8,000 customer service prof…

A new era of commuting

Before the pandemic, US commuters lost anywhere from 35 to 100 hours in congestion every year—with the latter being longer than the average US vacation. It’s no wonder working remotely has gained appeal in the last two years. As companie…