Forget the first 100 days. As a leader, your impact begins from minute one. Within your first 10 days, your direct reports, boss, peers, and other key stakeholders will take your measure on how much they trust you, whether you inspire confidence, and h…
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When you give customers a choice about how to contact you – digital, voice, or online – you are well on your way to creating a superior experience.
Embrace omnichannel and watch your customers become loyal brand advocates. Download the eBook for the big story. |
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When you give customers a choice about how to contact you – digital, voice, or online – you are well on your way to creating a superior experience.
Embrace omnichannel and watch your customers become loyal brand advocates. Download the eBook for the big story. |
What distinguishes a real leader in an organization, other than a lofty title? As this report explains, it depends wholly on who you are rather than what you’ve achieved. Truly inspiring people are found at every level of an organization and demo…
How well does your organization respond to changing market conditions, customer needs, and emerging technologies? Lean Enterprise, by Jez Humble, Joanne Molesky, and Barry O’Reilly, presents Lean and Agile principles and patterns to help you move…
Ready, Set, Achieve! digs into the psyche of setting a goal, creating a plan of action, carrying out those action steps, finding support systems, and cycling back around to do it all over again or a new and higher goal. Personal anecdotes from authors …
Forget the first 100 days. As a leader, your impact begins from minute one. Within your first 10 days, your direct reports, boss, peers, and other key stakeholders will take your measure on how much they trust you, whether you inspire confidence, and h…
What distinguishes a real leader in an organization, other than a lofty title? As this report explains, it depends wholly on who you are rather than what you’ve achieved. Truly inspiring people are found at every level of an organization and demo…
How well does your organization respond to changing market conditions, customer needs, and emerging technologies? Lean Enterprise, by Jez Humble, Joanne Molesky, and Barry O’Reilly, presents Lean and Agile principles and patterns to help you move…
Whether you’re in a new management role or have years of experience, there are always things you can do to boost your career. The resources included in this kit will help you learn about team building, assess your current management skills, pract…
